This policy applies to paid services bought on Darna.qa: listing plans (which let an agency publish more listings) and sponsorship packages or sponsored placements (which put listings at the top of search results). Both are prepaid for 30 days and paid on MyFatoorah's secure payment page. It sits alongside our Terms & Conditions.

Where auto-renew is offered at checkout, it is optional and off by default. You can turn it off at any time before the next charge. Your paid service remains active until the end of its current 30-day period, and no further automatic charge will be made after cancellation.

• Listing plans: turn off auto-renew from your agency Plan tab. The plan remains active through its end date; listings above the free limit go off the market then (they are not deleted). If auto-renew was not selected, the plan ends on its end date without another charge.
• Sponsorship packages: turn off auto-renew from your listing workspace. Your sponsored slots stay active until the end date; if auto-renew was not selected, they end then without another charge.

We will refund the payment, or credit it if you prefer, in these cases:

• You were charged more than once for the same purchase.
• You were charged but your plan or sponsorship was not activated, and we could not fix it within a reasonable time.
• A renewal was charged after you had already turned auto-renew off successfully.
• You paid to sponsor a listing that became ineligible before it started, and it cannot be moved to another published listing. (We move it to another listing first, where possible.)

Because these services are prepaid and start as soon as payment is confirmed, we generally do not refund:

• Unused days when you cancel a plan early or stop using a package.
• A change of mind after a plan or sponsorship has been activated.
• Sponsored slots you did not assign to listings, or results such as views or enquiries. Darna does not guarantee ranking, impressions, or lead volume.
• Listings removed, or services suspended, because of a breach of our Terms.

Contact us through the contact page or at info@darna.qa as soon as you notice the problem. Include the payment reference: you'll find it next to the payment in Payments on your Listing plan page. We review each request and reply by email. Approved refunds go back to the card you paid with through MyFatoorah; how long they take to appear depends on your bank.

If your plan or sponsored slots were set up for you by Darna under a written agreement, that agreement controls where it differs from this policy. Nothing here limits any right you have under applicable law.